Supporting Organizational Learning in Design-Type Work Processes – The CLOCKWORK Project
نویسندگان
چکیده
The effective use, preservation and creation of knowledge in design-type work processes is of vital interest for an enterprise. We present the CLOCKWORK approach to organizational learning which comprises a web-based toolset to structure, store and retrieve knowledge elements created during all phases of the product development. The examination and re-use of this knowledge base across different design processes as well as the consideration of earlier aftersales experiences during product design are key steps towards systematic organizational learning. The solution is presented using an example from the speciality engineering domain.
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